HAVE A RETURN?
It is easy to return a brand new item in its original packaging. Within 7 days, simply include a piece of paper in the box with your order number on it and ship the package back to us.
If the item has been opened, been used, or is defective, then contact us so we can learn more about the situation and determine if the item is eligible to be returned. Call or email us at info@totalrc.nz. Be sure to have your order number ready.
RETURN POLICY
We want you to enjoy the products you buy from us. If you have comments, concerns, or complaints, please be sure to let us know. Give us an opportunity to make you a satisfied customer and we will try hard to do so.
WHAT CAN BE RETURNED?
If for any reason you are not satisfied with your order, we will be happy to accept returns of new, unused, unopened, re-sellable items within 7 days of receipt of the product. We reserve the right to charge a restocking fee of 20% on returned merchandise.
YOU MUST OBTAIN AN RMA NUMBER TO RETURN YOUR ITEM. To obtain an RMA #, call us at 09 965 5652 or email us at info@totalrc.nz and we will provide one for you if your product is deemed eligible for return. Please include the RMA # in our shipping address. Items returned without an RMA # will be refused and you will incur additional shipping expense.
After receipt of the return, we will inspect the product and credit by the original method used to purchase the item.
Note that if your product has been assembled or used in any way and you discover an issue with your product within 30 days of delivery, you may be eligible for replacement or repair according to our warranty policy. Visit the warranty page on our website to determine if your product is covered by our warranty policy.
SHIPPING COSTS
Shipping costs are not refundable. For returns that originally had free shipping or subsidized shipping, we will deduct the actual cost of the shipping from the return credit.
The customer will incur the cost of the return shipping. In some cases, the cost of shipping at retail can be prohibitive. You may request a prepaid return label from us that may be substantially lower than the cost you would incur. Call us if you want an estimate. We will either bill you or deduct that amount from your return.
ITEMS INELIGIBLE FOR RETURN
- Items received more than 30 days ago.
- Items not in original packaging, or missing any parts or the instruction manual.
- Items which have had any assembly.
- Items not carefully packed for return which incur damage during return shipment.
- ESC's, pull starts, or other electronics or electronic components once out of the package. This includes any engine that has been installed or run, or electronic component that has been soldered or modified
Do your research before ordering. Defective electronics are covered by the manufacturer's warranty and you should contact them directly for assistance. - Ex-Demo, Seconds or Clearance items